The Formal Bit...
The terms and conditions below refer to the coaching services provided by Sky Bounders Ltd. Any references to “we”/“ours”/“us” means Sky Bounders Ltd and any references to “you”/“yours”/ means you, the client.
1. Responsibilities of your Sky Bounders Coach:
1.1 Sky Bounders Coaches will treat all clients and potential clients with absolute dignity, confidentiality and respect as free and equal individuals.
1.2 The role of your Sky Bounders Coach is to facilitate and support you to achieve the agreed coaching outcomes.
1.3 Your Sky Bounders Coach will ensure that they are fully present during coaching sessions and will seek to avoid any distractions during this time.
1.4 Your Sky Bounders Coach will not seek to practice as a therapist or a counsellor.
1.5 Your Sky Bounders Coach will recognise that the coaching process is co-creative, meaning both the client and the coach are jointly responsible for the coaching process.
1.6 Unless otherwise agreed, your coaching sessions will typically be 60 minutes long, following an initial coaching strategy session of 30minutes. These will take place either via Skype, Google Hangout or on the phone.
1.7 Your Sky Bounders Coach will seek to respond to email communication within 48hrs (two working days).
1.8 Sky Bounders will maintain, store and dispose of any records, including electronic files and communications, created during your coaching engagements in a manner that promotes confidentiality, security and privacy and complies with any applicable laws and agreements.
1.9 Sky Bounders will obtain your written permission before releasing your name in references or testimonials.
1.10 In the unlikely event that a Sky Bounders coach needs to rearrange a coaching session, it will be arranged at a mutually agreed date.
1.11 Sky Bounders respect your right to terminate the coaching relationship at any point, subject to the provisions of the agreement or contract. In the unlikely event that there are indications that you are no longer benefiting from the coaching relationship your Sky Bounders coach will discuss the matter with you to reach a resolution.
1.12 Sky Bounders disclose, upfront, that we are required to report to the authorities should you disclose or display intent to harm yourself or others.
2. Your Responsibilities as a Sky Bounders’ Client:
2.1 By purchasing coaching from us you warrant that you are at least 18 years old. Written consent from a parent/guardian is required for any coaching undertaken with clients under the age of 18 years.
2.2 You will ensure that you are fully present during coaching sessions and will seek to avoid any distractions.
2.3 You will communicate with honesty and create the time and energy to participate fully in the coaching programme.
2.4 Should you need to postpone your coaching session, please do so 48 hours in advance. In the event that less time is given, it may be that coaching session is forfeited or an additional charge may be made.
2.5 You accept that coaching is not to be used as a substitute for professional advice by legal, therapeutic, financial, or medical professionals.
2.6 If you are currently in therapy or under the care of a mental health professional, you agree to consult with the mental health care provider regarding the advisability of working with a coach.
2.7 You recognise that the coaching process is co-creative, meaning both your Sky Bounders Coach and you are jointly responsible for the coaching process.
2.8 You will not share or reproduce any written resources provided by your Sky Bounders Coach without their written permission.
2.9 You will take ownership of your own physical, psychological and emotional well-being and your decisions, choices and actions.
2.10 You understand that your coaching results are dependent on your actions and although you will be guided and supported, you are responsible for your coaching results.
3. Payment and Refund Policy
3.1 Coaching programmes are generally conducted on a fortnightly basis over a period of 3 to 6 months. All coaching programmes will commence with an initial free session lasting between 30 and 60 minutes. Payment in full is required when booking a coaching programme following the initial strategy session. Following a coaching programme, subsequent coaching sessions may be arranged for which payment will be required on a monthly basis in advance on receipt of a Sky Bounders invoice.
3.2 In the unlikely event that a coaching process is deemed not to be working, the matter should be discussed with your Sky Bounders Coach. If this matter cannot be resolved to mutual satisfaction a refund of outstanding coaching sessions may be available.
©️Sky Bounders Ltd., 2018